Imagine a three-digit lifeline that connects you to a real human who won’t hang up until a safety plan is in place. That’s 988. We sit down with Luke, executive director of the Arkansas Crisis Center, to unpack how this number works, why geo routing matters, and how local partnerships turn calls and texts into real-world support.

We explore the surge in help seekers—especially teens who increasingly choose text and chat—and what that means for training, staffing, and community education. Luke walks us through the six-week preparation for call counselors, the focus on reflective listening and de-escalation, and the tough but vital filters that make sure people are ready to do the work safely. We talk honestly about privacy, when dispatch becomes necessary, and the growing collaboration with law enforcement, firefighters, and EMTs through crisis intervention team training. You’ll also hear how simple awareness tactics—from student IDs to clean billboards—can move thousands to reach out sooner.

Arkansas is scaling support where it’s needed most: rural counties facing isolation and farm stress, and tribal communities seeking culturally informed care. We share updates on AR Teen Connect, a warm line built for youth by youth, designed to catch struggles upstream before they escalate. Along the way, we trade practical resilience tools—exercise, heat and cold exposure, stepping away—to show how coping skills and community care fit together. If you’ve ever wondered whether 988 is real, local, and effective, this conversation offers a clear, grounded yes, plus concrete ways to volunteer, train, sponsor, or simply share the number.

If this moved you, make a difference: share 988 with someone you love, follow the show for more candid conversations, and leave a quick review so others can find these resources. Your voice may be the nudge that saves a life.

If you are in an crisis or feel unsafe, call or text 988 or dial 911 for immediate support. There are people out there who will listen and can help.

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